Pop2Life, in partnership with Macerich and HGTV, has revolutionized the traditional Santa photo and visit for millions of families during the holiday season. What once was a simple (using that word lightly- people simply got tired of waiting) concept of waiting in long, agonizing lines to simply take a photo with Santa has turned into so much more-- we've created a fully immersive, and more importantly fun, experience.
I recently caught up with members of our amazing Event Concierge team to discuss our partnership with iHeartRadio. Now spanning more than 10 events per year, our highly trained team provides white glove service and coordinates travel, hotel, airport transfers, local ground transportation, tickets, credentials, guest lists and itineraries for thousands of guests.
Some days you come into the office and work at your desk for eight hours, and other days you ride a double decker bus filled with 39 Yetis, while Taylor Swift’s Wildest Dreams blasts in the background -- it’s simply part of the job. When our lovely friends over at Scripps Networks came to us to inquire about a potential promotion for their Travel Channel series Expedition Unknown: Hunt for the Yeti, we were ecstatic. We knew that it needed to be big, it needed to be badass, and we finally had an excuse to outfit a multitude of brand ambassadors in Yeti costumes to roam free around New York City.
The events world is anything but one-size-fits-all. While event planners deal with venues, vendors, production, catering, contracts, logistics, decor, and a never-ending stream of changes, it's tough to focus on each individual guest experience. This is especially challenging for events that include different types or levels of guests and events that require travel management (such as the iHeartRadio Music Festival). Moreover, we live in a world where everything is on demand, customized, and personalized. People's expectations are higher than ever and getting a “V.I.P.” experience is no longer the exception, it's the expectation.
VidCon, Comic-Con’s younger sibling, is a three day, millennial-centric extravaganza. Celebrating the creativity of today’s youth and the ever changing entertainment environment, Vidcon is a bit of a double edged sword for the marketing industry. On one hand, it offers a one-stop-shop ticket to connect with thousands of millennials. The problem, however, is that this demographic is programmed to tune out anything that remotely resembles an advertisement, so marketing can be a bit tricky.
Pop2Life, as an experiential marketing agency, is built upon the idea of creating meaningful, bold, and emotional connections between the brand and the fan. Similarly, the music industry was built upon the idea of creating an emotionally-driven connection between the performer and the fan.
Nothing confuses me more than when the words, “I can’t stand the city” leaves someone’s mouth. I’ve dreamt of living and working in the city for as long as I can remember. There is something incredibly special and unique about New York City -- its streets are empowering, its people are inspiring. You can be whoever you want to be and do whatever you want to do. So, you can imagine how ecstatic I was when I was given the opportunity to work at Pop2Life this semester. Despite telling myself that my time as “the intern” was over, I knew this would be an experience that I couldn’t pass up.